Independent and controlled handling

Complaints and appeals

NOTICE records complaints and appeals separately from certification delivery, protects confidentiality and assigns independent review where required.

Before you submit

Identify the affected service or decision, explain the grounds and provide supporting evidence. Do not include unnecessary personal or special-category data.

Existing portal users

Start the controlled complaint journey

Other interested parties

Contact NOTICE using the published contact channel. The responsible team will provide the controlled submission route without exposing internal case information.

Controlled transaction journeys

Choose the correct record type

Complaints and appeals are evaluated separately. The secure portal applies identity and authority controls.

Submit a complaint Submit an appeal

Practical guidance

Frequently asked questions

Can a complaint be submitted without a portal account?

Yes. Contact NOTICE using the published channel and the responsible team will provide the controlled route appropriate to the interested party.